Frequently Asked Questions (FAQ)
Where is ADP GROUP UAE TEK based and where do you ship from?
ADP GROUP UAE TEK is based in most predominant country of middle east, United Arab Emirates and we ship from Dubai.
What countries do you ship to?
We ships: Worldwide (except exclude locations), Exclude locations – APO/FPO, IRAN, KOREA (North), KOSOVO, NARAU, RUSSIA, SOMALIA, SOMALILAND, SOUTH SUDAN, SUDAN, ST. BARTHELEMY, ST. EUSTATIUS, SYRIA, TIMOR-LESTE, TOGO, TONGA & PO Box.
How long will it take to get my item?
Usually it will take 4 to 7 business days to arrive the product depends on your location. Some countries may vary the delivery time.
When will you dispatch the item?
We will dispatch with 5 business days after receiving cleared payment.
How much does it cost to ship to my country?
To get an estimate of how much it costs to ship to your location, click to “Add to cart / Calculate Shipping” and enter your shipping location.
What is the condition of this item?
For item condition, Please see “Condition:” in Item description column.
How can I check the compatibility of the required part?
Most of the parts on our website are listed with their part numbers and brief description. Please ensure that you must have the correct part number that you need for your vehicle. If you do not have the part number then kindly send us a VIN / Chassis number via Email or WhatsApp message to ensure that you are buying a correct replacement for your vehicle.
What is the return policy?
We doesn’t accept returns until and unless stated. Refer to our “Return Policy” tab.
Do I have to pay the Custom Duty & Taxes?
Yes, Custom Duty & Taxes are applicable and payable at the time of delivery. These charges are not consider as additional shipping charges. For more information, please refer to our “Terms and Conditions” page.
What are OEM Auto Parts?
The acronym “OEM” stands for “Original Equipment Manufacturer”, which means that the auto part is manufactured by the auto maker of your vehicle. In contrast to after market parts, OEM auto parts are made specifically for your make and model vehicle.
